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4h ago

Director of Account Management - TikTok Shop

Platinum Commerce, LLC Beverly Hills, CA

Beverly Hills, CA

4h ago

$85k - $135k/yr Full time Account Management Channel Management eCommerce

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Job Description

Director of Account Management oversees the post onboarding client experience across a multi-brand portfolio on TikTok Shop and other marketplaces; leads a team of Account Managers and owns shop health, listings, affiliate performance, content, live commerce results, and P&L.

Responsibilities

Direct and grow a team of TikTok Shop Account Managers overseeing the full brand portfolio
Establish performance standards, conduct regular one‑on‑ones, and ensure GMV, account health, and client satisfaction targets are met
Create playbooks, standard operating procedures, and scalable processes to raise baseline performance across the AM group
Recruit and onboard new account managers as the portfolio expands
Serve as a hands‑on, player‑coach, engaging in day‑to‑day work with the team
Own ongoing health and performance of all active brand accounts after onboarding
Maintain a portfolio of strategic accounts as senior point of contact for top brands
Lead regular reviews with brand partners to discuss performance trends, opportunities, and future plans
Foster trusted relationships with senior brand stakeholders and decision‑makers
Ensure storefronts maintain strong shop health scores, policy compliance, and marketplace standing
Oversee listing quality across brands, including titles, descriptions, imagery, pricing, and SEO
Continuously optimize listings to improve search visibility, conversion rate, and Buy Box performance
Identify and resolve flags, policy violations, or platform issues before escalation
Own the P&L for managed accounts, understanding revenue, COGS, fees, ad spend, and net contribution
Monitor GMV, sell‑through, ROAS, affiliate‑driven revenue, and other key KPIs
Spot underperforming accounts or SKUs and craft turnaround plans with owners and timelines
Deliver regular executive reporting on portfolio performance, client health, and growth trajectory
Coordinate with affiliate, live ops, content, and fulfillment teams to activate brands across channels
Align inventory, fulfillment timelines, and promotional calendars with operations and purchasing
Collaborate with affiliates to secure top creators promoting managed brands
Partner with live ops to feature SKUs in live auction rotations
Develop and execute growth strategies per brand, including new products, channels, and promotions
Lead quarterly business reviews with brand partners, sharing performance data and roadmaps
Identify upsell and expansion opportunities across the portfolio and coordinate with sales leadership
Stay current on platform changes, marketplace trends, and competitor activity to keep brands ahead

Requirements

Minimum five years in e‑commerce account management, marketplace management, or digital agency client services
At least two years managing and developing a team of account managers or similar client‑facing roles
Hands‑on experience with TikTok Shop, Amazon Seller Central, Walmart Marketplace, or comparable platforms
Proven track record of GMV growth and improving performance across a multi‑brand portfolio
Strong command of e‑commerce P&L and comfort owning financial performance at the account level
Exceptional communication and relationship management with brand partners and internal stakeholders
Highly organized and process‑oriented, capable of navigating complexity across a large portfolio
On‑site work eligibility at the Beverly Hills, CA office
TikTok Shop account management experience required (minimum 2 years) and English proficiency
Day shift schedule required
Located in or willing to commute to Beverly Hills, CA 90210

Technologies

TikTok Shop
Amazon Seller Central
Walmart Marketplace

Compensation

Salary: $85,000 - $135,000 per year

Location

On site in Beverly Hills, California (90210)

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